SAP Knowledge Base Article - Public

2375828 - You are Unable to Send E-mail to a Contact From the Silverlight UI


You are unable to send e-mail to a contact from the Silverlight UI.

Reproducing the Issue

  1. Login to the Silverlight UI.
  2. Go to the Customers work center.
  3. Go to the Contacts view.
  4. Open any existing contact.
  5. Go to the Activities tab.
  6. Under E-Mail section, the New button is missing.

However, option to create new E-mail is available in RUI/HTML.


The feature to send e-mail to contacts is only designed for RUI/HTML.


This is the expected behavior of the SAP Hybris Cloud for Customer.


KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708