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2376062 - Error "Failed to load database information" in Oracle-based (OLE DB) Crystal Reports in BI 4.x (Linux / Unix)


  • When attempting to view on-demand or refresh a Crystal Report, which is based on an OLE DB connection to Oracle, the following error is returned:
    • The viewer could not process an event. Error in File <Report Name>: Failed to load database information. [CRSDK00000955] ---- Error code:0 [CRWEB00000119]
  • The report runs without issue from within the Crystal Reports designer



  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Crystal Reports 2011 / 2013 / 2016
  • supported Linux / Unix operating systems
  • Crystal Reports based on OLE DB connection to Oracle


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016


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