SAP Knowledge Base Article - Public

2376357 - New Hire File or File did not load in production - Onboarding

Symptom

  • New hire file did not load in production
  • File did not load in production

Environment

  • Onboarding

Reproducing the Issue

  • File did not load and not seeing the employees in production

Cause

  • There can be different reasons why this could occur.

Resolution

  1. Create a Cloud Product Support ticket for one of our support team to review.

Note: Cloud Product Support team please see the Internal memo to resolve case.

Keywords

  • Onboarding
  • New Hire File
  • File not loading
, KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions