SAP Knowledge Base Article - Public

2376883 - How to Process Older Version of Alien Resident Card Form I-551 in Orientation Step - Onboarding [I-9]


How to update the document number if candidate selected List A Permanent Resident Card or Alien Registration Receipt Card (Form I-551). Below are the common triggers.

  • Alien Resident card is old and does not have a document number or an expiration date
  • Not able to process through the Onboarding in Orientation Step, US I-9 Section 2

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding - 1.0

Reproducing the Issue

  1. Navigate to SAP SuccessFactors HCM > Onboarding
  2. Open an active candidate activity in Orientation Step
  3. On the panel at section 2 for Employer Review and Verification
  4. Unable to continue due to missing value


Older Alien Resident Card



    1. Navigate to SAP SuccessFactors HCM > Onboarding
    2. Open the affected candidate 
    3. On the panel name 'Section 2: Employer Review and Verification'
    4. Select 'No' to the question 'Does the I-551 have a date on the card?'
    5. For the field 'Card #' enter 'AAA0000000000'  that is 3 'A' and 10 Zero's.


    6. Tick the checkbox for the disclaimer: 'I reviewed the document selected above. It identifies the employee and proves the employee is eligible to work in the U.S.'
    7. Verify the Start Date or change to update the new Start Date of candidate
    8. Click 'Next' button to proceed with the next panel


    • Once you answer 'No' to the question 'Does the I-551 have a date on the card?', the panel will refresh and remove the requirement to enter the expiration date
    • The older version of Alien Resident Card that does not contain an identification number or expiration date, kindly process the document by following the above instruction


    Onboarding, OBD, ONBe-Verify, Everify, E-Verify, DHS, United States Department of Homeland Security, United States Citizenship and Immigration Services, USA, United States of America, Verification, Verify, Employment, I-9, I9, SSA, Social Security Administration, Authorized, WorkOrientation Step, Alien Card Number, I-551 , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , How To


    SAP SuccessFactors Onboarding all versions