SAP Knowledge Base Article - Public

2377207 - User received withdrawal/cancellation notification for pending approval


  • SystemUnenrollmentNotification triggered for a user even though the user is pending approval for a class
  • The User receives the withdraw/cancellation notification when requesting approval to withdraw from class


SAP SuccessFactors Learning

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. As a user request approval to enroll in a class
  2. When the status of registration is pending approval, click withdraw registration of the class.
  3. User receives the SystemUnenrollmentNotification


Expected behavior as per current system design.

A User will receive SystemUnenrollmentNotification to let them know that they have been canceled or withdrawn from the class, versus remaining in a pending state.

So if the user expects further action to be taken on their record, user would need to re-register.


SystemUnenrollmentNotification, pending approval, withdraw notification, cancellation notification, class, scheduled offering , KBA , LOD-SF-LMS-NOT , Notifications , How To


SAP SuccessFactors Learning 1608


Submitting an Enhancement.pdf