SAP Knowledge Base Article - Public

2377377 - Revise Sales Quote Task Not Showing in Inbox

Symptom

The Approver sent the Approval Task back for revision, but the Employee Responsible is not able to see the Revision Sales Quote Task in the inbox.

Environment

SAP Business ByDesign.

Cause

The task to revise Sales Quotes are available under Sales Quotes view, then query for Open Tasks of the user who is responsible for the Sales Quote.

Resolution

  1. Go to the New Business work center.
  2. Go to the Sales Quotes view.
  3. Show Open Tasks and select Go.

Here the task Revise Sales Quote XYZ is shown (XYZ represents the Sales Quote ID).

Note that this is also the behavior for Sales Orders. Once the Sales Quote or Sales Order is approved or sent back for revision, the notification is sent to the Employee Responsible of the document and not the creator. This is the expected system behavior for CRM documents.

Keywords

Sales Quote ; Sales Order ; Notification ; Task ; Approved ; Back for Revision , KBA , SRD-CC , Cross Components , How To

Product

SAP BUSINESS BYDESIGN 1708