The Approver sent the Approval Task back for revision, but the Employee Responsible is not able to see the Revision Sales Quote Task in the inbox.
SAP Business ByDesign.
The task to revise Sales Quotes are available under Sales Quotes view, then query for Open Tasks of the user who is responsible for the Sales Quote.
- Go to the New Business work center.
- Go to the Sales Quotes view.
- Show Open Tasks and select Go.
Here the task Revise Sales Quote XYZ is shown (XYZ represents the Sales Quote ID).
Note that this is also the behavior for Sales Orders. Once the Sales Quote or Sales Order is approved or sent back for revision, the notification is sent to the Employee Responsible of the document and not the creator. This is the expected system behavior for CRM documents.
Sales Quote ; Sales Order ; Notification ; Task ; Approved ; Back for Revision , KBA , SRD-CC , Cross Components , How To