SAP Knowledge Base Article - Public

2377909 - When defining 'Unable to rate' in PM form, Compensation form displays Rating = 0 - Compensation Management


Employee received Unable to Rate 'N - Too early or long term absence' in his PM form, but when the manager access the Compensation form he sees Rating = 0 for the same employee.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

pm form.png

Manager expects to see 'N - Too early or long term absence'.

comp form.png


SAP SuccessFactors Compensation

Reproducing the Issue

Compensation has the following Rating Source: Rating is coming from a PM template and both Comp template and PM template use a custom Rating Scale from 0 to 4. That is one of the reason why the manager does not expect Rating = 0 for his direct report.

rating scale.png


The Compensation forms handle 'unrated' and 'Unable to Rate' (in this case, 'N - Too early or long term absence') differently. If PM form is created but not rated, then in compensation form the rating should display as 'unrated'. But if the PM form is created and rating is saved as 'Unable to Rate', then the rating on comp form should display as '0'. This is the expected behavior of the system.


Usually customers use Rating Scale from 1 - 5 in order to avoid this kind of situation or change the XML definition to showFormRatingAs="text" instead of showFormRatingAs="number". Then all Ratings would display as text, and not number.

Incident was craeted with Engineering team addressing this question. Support Engineers may refer to the Internal Memo to find the case number.

See Also

  • 2084854 - Rating Sources - Ratings Missing Labels or Not Showing as Correct Number - Compensation
  • 2084806 - Configuring Rating Sources for Compensation Plans


SuccessFactors, SuccessFactors, SF, compensation, template, templates, form, forms, Rating, 0, Unable to Rate, PM, performance, , KBA , LOD-SF-CMP-FRM , Forms & Templates , Problem


SAP SuccessFactors Compensation all versions