Symptom
This KB article explains how to fill the Account Refresh and Migration Form.
Environment
SAP SuccessFactors Onboarding 1.0
Resolution
For Live Customer(s)
Kindly see below table and understand how to fill-out the fields before submitting a request with support team. In addition, please download the latest Onboarding Account Refresh Form in KBA 2630586.
ACCOUNT COPY TYPE | |
Refresh | A clone of SOURCE account would be made at DESTINATION. Destination account & all it's data would be deleted prior to activity. |
Migration | A clone of SOURCE account would be made at DESTINATION. Source account gets deleted post activity. |
SOURCE DETAILS | |
Source Data Center | The data center where Onboarding Source is located. (for example, DC4) Please see KBA 2635937 to help you identify what is the data center of your Onboarding Source. |
Source Environment | The environment where Onboarding Source is located. (for example, Production) Please see KBA 2635937 to help you identify what is the environment of your Onboarding Source. |
Source Onboarding Account ID | Unique identifier of customer's Source Onboarding account. |
Source Onboarding Data Center URL | The data center URL where Onboarding Source is located. (for example, https://hcm4preview.sapsf.com) Please see KBA 2635937 to help you identify what is the data center URL of your Onboarding Source. |
DESTINATION DETAILS | |
Destination Data Center | The data center where Onboarding Destination is located. (for example, DC4) Please see KBA 2635937 to help you identify what is the data center of your Onboarding Destination. |
Destination Environment | The environment where Onboarding Destination is located. (for example, Production) Please see KBA 2635937 to help you identify what is the environment of your Onboarding Destination. |
Destination Onboarding Account ID | Unique identifier of customer's Destination Onboarding account. |
Destination Onboarding Data Center URL | The data center URL where Onboarding Destination is located. (for example, https://hcm4preview.sapsf.com) Please see KBA 2635937 to help you identify what is the data center URL of your Onboarding Destination. |
ADDITIONAL INFORMATION | |
Destination BizX URL | The URL of the BizX Destination. (for example, https://hcm4preview.sapsf.com/) |
Destination BizX Company ID | The Company ID or Instance ID of BizX Destination. This is where Onboarding is originally integrated prior to the Account Refresh request. Please provide BizX Instance ID and if information is not provided BizX and Onboarding integration will be deactivated. (for example, SFDEMO00000) |
API Authentication User | A user in BizX with full Onboarding related permission and access. The user will help complete integration between BizX and Onboarding. Please provide BizX USER_ID and if information is not provided BizX and Onboarding integration will be deactivated. (for example, SFADMIN) |
Enable Destination Employee Portal or Copy Employee Portal from Source |
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Enable Destination Document Center |
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NOTE | |
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DATE AND TIME OF REQUEST | |
Date | The date is when Internal Refresh Team will process the request. Please use Month-Day-Year with leading zeros (for example, 02/17/2009) |
Time | The time is when Internal Refresh Team will process the request. Please use military time format and state the time zone. (for example, 22:00) |
SUPER ADMIN ACCOUNT | |
Onboarding Super Admin Account Username |
If you are engaged with an SAP Certified Partners, or Consultants, please direct the request through them and if not, please leave blank. Customers do not have access to Onboarding Super Admin; only SAP Certified Partners, or Consultants, and SAP Product Support are allowed to access the site. |
ACCOUNT REFRESH CONFIRMATION | |
Destination account & all it's data would be deleted prior to activity. |
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We would like to retain the existing Destination's Employee Portal |
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We would like to retain the existing Destination's Document Center |
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COMMENTS OR SPECIAL INSTRUCTIONS | |
Customer Instruction | Please enter a comment if you have instruction with our support team prior and after the refresh. |
For Implementation Partner(s) and Consultant(s)
To learn how Implementation Partners & Consultants request an Onboarding Account Refresh and Migration see KBA 2278276.
See Also
Related Knowledge Base Article
- Are you a customer (System Administrator) and would like to know the process behind Onboarding Account Refresh? See KBA 2630586
- Learn how to properly check post-refresh health check for Onboarding by checking this KBA 2630667
- Do you know about the implemented rule for cross environment refresh? Know more by reviewing KBA 2686393
- Understand how SAP Certified Partners, and Consultants create and request Account Refresh in KBA 2278276
Keywords
SF, success factors, ONB, OBD, on boarding, Onboarding 1.0 , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , LOD-SF-PLT-REF , Instance Refresh , How To