Symptom
When an agent creates a service request, duplicate entries are seen in related transactions assignment block.
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Environment
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
Transaction History, Incoming communication process, Interaction, Participant in communication process, Process , KBA , CRM-IC-BF , Basic Functions for Business Transactions , CRM-BTX , Business Transactions , Problem
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