SAP Knowledge Base Article - Preview

2378441 - Duplicate interaction records displayed in related transactions assignment block

Symptom

When an agent creates a service request, duplicate entries are seen in related transactions assignment block.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Transaction History, Incoming communication process, Interaction, Participant in communication process, Process , KBA , CRM-IC-BF , Basic Functions for Business Transactions , CRM-BTX , Business Transactions , Problem

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