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2378624 - Error "Failed to load database information" when scheduling or viewing any Oracle-based Crystal Report in BI 4.x on Linux


  • When attempting to view on-demand or refresh a Crystal Report, which is based on a native connection to Oracle, the following error is returned:
    • The viewer could not process an event. Error in File <filename>.rpt: Failed to load database information. [] ---- Error code:0 [CRWEB00000119]



  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Crystal Reports 2011 / 2013 / 2016
  • Red Hat Enterprise Linux / SuSE Linux Enterprise Server
  • Oracle client


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3


redhat 5 6 7 sles 10 11 12 bi 4.0 4.1 4.2 bi4.x bi4.0 bi4.1 bi4.2 cr cr2011 cr2013 cr2016 rpt ora tns tns_admin crs cre 10 10g 11 11g 12 12c lib32 connect connectivity net instant driver report failing configure configuration 32 64 bit 32bit 64bit schedule view refresh ORACLE_HOME ORACLE_HOME32 LD_LIBRARY_PATH LIBPATH LIBPATH32 BOE_USE_32BIT_ENV_FOR RHEL name Linux-Native Asynchronous I/O Access Library , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-CRS , SAP Crystal Server , Problem

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