Symptom
After executing the Approval Role Coverage By Organization report (with no parameters or filters) an empty csv file is generated.
In the first line you can only see the headline.
Environment
SuccessFactors Learning Management System (LMS) - All Supported Versions
Cause
The necessary LMS configuration is absent from the instance.
Resolution
This report will populate with data only if the following conditions are met:
- Organization is the default Control Entity for Approval Role (setting in System Admin -> Configuration -> Global Variables)
- Approving Users must have an assigned Approval Role (User Profile -> Related/More -> Approval Role)
- This assigned Approval Role must have control organization(s) defined (option to assign control organizations available within Approval Role section of User Record)
Once we meet all of the above conditions met the report will populate with data.
Keywords
Org; Role; Approval; data missing; LMS; Reports; CSV; Approval Role Coverage By Organization; , KBA , LOD-SF-LMS-REP , Reporting Data , How To