Symptom
An Inbound E-Mail received for which the Customer is made Obsolete after a Ticket was created through a first customer-contact, will, depending on the scenario, still be added to the existing Ticket.
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Environment
SAP Hybris Cloud for Customer 1802 and higher
Product
SAP Cloud for Customer add-ins all versions
Keywords
E-mail; B2C; Obsolete; New Ticket; Individual Customer; , KBA , LOD-CRM-EMP , Employee , How To
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