SAP Knowledge Base Article - Preview

2379754 - Inbound Emails Of Contact Will Be Added To Existing Ticket If Customer Was Not Obsolete During First Ticket Creation

Symptom

An Inbound E-Mail received for which the Customer is made Obsolete after a Ticket was created through a first customer-contact, will, depending on the scenario, still be added to the existing Ticket.


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Environment

SAP Hybris Cloud for Customer 1802 and higher

Product

SAP Cloud for Customer add-ins all versions

Keywords

E-mail; B2C; Obsolete; New Ticket; Individual Customer; , KBA , LOD-CRM-EMP , Employee , How To

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