SAP Knowledge Base Article - Public

2379813 - Partner Support (How To) - Reset Onboarding Super Admin Account - Onboarding [Service Request] - Onboarding 1.0

Symptom

How to reset Super Admin access of SAP Certified Partners, Consultants, and SAP Professional Services?

Environment

SAP SuccessFactors Onboarding 1.0

Resolution

For Live Customer(s)

This article is not intended for your consumption, please reach out to your SAP Account Manager if you have queries on resetting Super Admin access of your Implementation Partner or Consultant.

 

For Implementation Partner(s) and Consultant(s)

  1. Access SAP SuccessFactors HCM Cloud Operations Portal and go to Operation Requests tab
  2. Under ONB Requests, click ONB Super Admin User Account Password Unlock/Reset
  3. Provide the details required by the request form; and
  4. Click 'Submit' button to initiate request of grant access

Note

  • Only SAP Professional Services, Implementation Partners, and SAP Cloud Product Support can have access to SAP SuccessFactors Onboarding Super Admin
  • SAP Cloud Product Support does not handle this type of request. Hence, please direct to above link provided

 

See Also

Related Knowledge Base Articles

  • Terminate Super Admin Access to an Onboarding account? See KBA 2157616
  • Need to have an access to Customer Onboarding account in Super Admin? See KBA 2397304

Keywords

SAP SuccessFactors, Onboarding, Onboarding Super Admin, ONB SuperAdmin Access Request, ONB Requests, What is Onboarding SuperAdmin?, How to have access to Onboarding SuperAdmin?, SAP SuccessFactors Product Support, SAP Professional Services, Implementation Partners, Consultants, BizX Provisioning, Password Reset, Unlock Account, Reset Account, SAP Cloud Product Support Out of Scope, Incorrect Password, Password Unlock, Forgot Password , KBA , #sfobdpartnersupport , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To

Product

SAP SuccessFactors Onboarding all versions