SAP Knowledge Base Article - Public

2379813 - Partner Support (How To) - Reset Onboarding Super Admin Account - Onboarding [Service Request] - Onboarding 1.0


How to reset Super Admin access of SAP Certified Partners, Consultants, and SAP Professional Services?


SAP SuccessFactors Onboarding 1.0


For Live Customer(s)

This article is not intended for your consumption, please reach out to your SAP Account Manager if you have queries on resetting Super Admin access of your Implementation Partner or Consultant.


For Implementation Partner(s) and Consultant(s)

  1. Access SAP SuccessFactors HCM Cloud Operations Portal and go to Operation Requests tab
  2. Under ONB Requests, click ONB Super Admin User Account Password Unlock/Reset
  3. Provide the details required by the request form; and
  4. Click 'Submit' button to initiate request of grant access


  • Only SAP Professional Services, Implementation Partners, and SAP Cloud Product Support can have access to SAP SuccessFactors Onboarding Super Admin
  • SAP Cloud Product Support does not handle this type of request. Hence, please direct to above link provided


See Also

Related Knowledge Base Articles

  • Terminate Super Admin Access to an Onboarding account? See KBA 2157616
  • Need to have an access to Customer Onboarding account in Super Admin? See KBA 2397304


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SAP SuccessFactors Onboarding all versions