Symptom
- Lumira Desktop is installed with no errors.
- Attempting to start Lumia results in the error:
An error occured. See the log file <path to log file>
Environment
- SAP Lumira Desktop 1.31.1
Cause
- A previous install of Lumira was on this computer.
- Lumira was uninstalled, but not completely.
Resolution
- Uninstall Lumira.
- Delete the .sapvi folder: C:\Users\<User ID>\.sapvi.
- Reinstall Lumira.
Keywords
un install uninstall installation , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , Problem
Product
SAP Lumira, desktop edition 1.0