Symptom
The Integration of Utilities work centre with an SAP CRM system is not supported.
Environment
- SAP Cloud for Customer
- SAP CRM
Reproducing the Issue
You are using integration of SAP C4C with SAP CRM only and are trying to set up the Utilities work centre.
Although you can set up parts and create Service Locations, there is no possibility of finding Premises, nor can you find documentation for the set-up with SAP CRM.
Cause
This is no longer supported for SAP CRM.
Resolution
This is expected system behavior. Support is only available for SAP ERP.
Keywords
Utilities, Premise, Service Locations, ERP, CRM, C4C , KBA , LOD-CRM-IND-UTL , Utilities , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions