SAP Knowledge Base Article - Public

2381000 - What to check if your Physiclal Address values are overwriting the Mailing Address values - Onboarding


  • Mailing address values are overwritten by the Physical address values after complettion of the New Employee Step.


  • New Employee Step
  • All Doc Submitted

Reproducing the Issue

  • During the New Employee Step on our custom Physical Address panel on the question "Is your mailing address the same as your physical address". Select No.
  • On the Mailing address panel you enter a different address than you physical address.
  • Once completed the NES and you select All Docs submitted, the mailing address values change to the physical address.
  • This can be seen in the export file.


  • On the Physical address panel the key that is related to the question answer ""Is your mailing address the same as your physical address" was not set up in super admin.


  1. To fix this issue go to Super Admin
  2. Processes
  3. New Employee Step
  4. Select Assign Actions
  5. Add the Key that is associated with the Question of mailing address.
  6. Add the Value of "NO".


  • Address Panel
  • Custom Address Panel
  • Mailing Address Panel
, KBA , LOD-SF-OBD , Onboarding , Problem


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