2381395 - iContent Account Credentials Reset for SuccessFactors Learning

• How to obtain iContent credentials/password?
• Can iContent credentials/password be reset?
• After requesting a password reset for iContent, are the new credentials updated automatically everywhere used?

• SAP SuccessFactors Learning
• SAP SuccessFactors HCM Suite

iContent is provisioned for all tenants that are purchased and will utilize the same iContent SFTP account. Refer to KBA 2318240 - FAQ: iContent, iContent Provisioning, and Akamai Service

Customer needs to create a case under component LOD-SF-PLT-FTPS requesting IContent Password reset with below details:

• The specific iContent account name (it may be something like "[Company]_content").
  • It is extremely uncommon to have more than one iContent SFTP account. If iContent was already provisioned and there is only one account on record, the same SFTP account is used in both Production and Non-Production environments.
• Customer's email (for SuccessFactors to send the login / reset credential on).
  •  Please note credentials are automatically sent to just one email - preferably the Customer IT contact or an email with the customer domain.
• Customer Approval, stating the following: "[replace with Customer Name] understands that is the customer responsibility to update all the integrations using the SFTP account with the new password after the password reset.”

Note: resetting the password will not prevent prior content to launch, but you will need to re-enter the new password at deployment locations or third party tools for new content import.

CPS team, check internal memo.

• KBA 2278826 - SAP SuccessFactors SFTP Account Details
• KBA 2318240 - FAQ: iContent, iContent Provisioning, and Akamai Service
• KBA 2416189 - How to setup and use iContent with SuccessFactors Learning

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SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions