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SAP Knowledge Base Article - PreviewSymptom
- Calls are unexpectedly disconnected in SAP Contact Center when conflicting software has been installed in the same system.
- For example, Microsoft Lync is used simultaneously with CDT or Convergence.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 Microsoft Lync USB HID SHAREMODE CDT Convergence , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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