SAP Knowledge Base Article - Preview

2381594 - Using CDT or Convergence simultaneously with e.g. Microsoft Lync


  • Calls are unexpectedly disconnected in SAP Contact Center when conflicting software has been installed in the same system.
  • For example, Microsoft Lync is used simultaneously with CDT or Convergence.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition all versions


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 Microsoft Lync USB HID SHAREMODE CDT Convergence , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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