SAP Knowledge Base Article - Public

2382209 - Adhoc Reports - post b1608 - IE11 browser only producing special characters where there was a drop down icon in the Adhoc Reports List


In IE11 when in Adhoc Reports List page, next to each report where there should be a drop down icon, there are now special characters. Eg. &#xelef (see circled below). This has only occurred since b1608 release.

KB - adhoc report list IE11.png


All datacenters. User is using Internet Explorer 11. Post Q3 Release 2016 (1608).


The issue is caused when Internet Explorer is in "Compatibility View". 


SuccessFactors does not support Compatibility View, as per:


The settings that can explain why IE11 is running in Compatibility View is two-fold:


1.The Compatibility View settings has enabled "Display intranet sites in Compatibility View"

2.The SuccessFactors domain ( or has been added to the Local Intranet sites in the Security tab of Internet Options


Changing either of the above settings should resolve the issue. The recommended solution would be to change No. 2 and remove or from the Local Intranet group.


Pictures below outline where you can view these settings in IE. 

KB - compatibility_view_1.png



KB - compatibility_view_2.png


KB - compatibility_view_3.png

The reason this issue arose in b1608 is because the dropdown arrows, that used to be images, were changed to be icon fonts.






KBA , LOD-SF-ANA-ADV , Advanced Reporting (ODS) , Problem


SAP SuccessFactors HCM Core 1608