SAP Knowledge Base Article - Public

2382417 - Manage Users is not available in Admin Center


  • Feature Manage Users is not available on admin center.
  • When searching for Manage Users in Action Search, no results appear. 
  • When the Employee Central module is enabled, the feature Manage Users is not available. 

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SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. When customer searches for Manage Users in Action Search
  2. No results appear
  3. When customer navigates to Admin Center
  4. Cannot find the Manage Users configuration


  • Employee Central module is enabled. Manage users feature is only available for non EC instances
  • For on EC instances, in Provisioning, Employee Central option Effective Dated Data Platform is enabled


  • In case the instance has Employee Central enabled, you will need to grant permissions to Import Employee Data though the below steps:
    1. Manage Permissions Role
    2. Search and select the role tha you want edit
    3. Click on Permissions > Manage Users
    4. Enable Import Employee Data
  • In case the instance does not have Employee Central enabled, Employee Central options such as Effective Dated Data Platform should be disabled in Provisioning. 


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SAP SuccessFactors HXM Suite all versions