SAP Knowledge Base Article - Preview

2382719 - Online monitoring date range setting in Contact View is not working correctly


  • The "Max. Contact Search Time Range in Hours" has been defined to 2 months or longer
  • The Start Time and End Time in the Online Monitoring "Contact View" is not working as you expect



SAP Contact Center 7.0


SAP Contact Center, on-premise edition all versions


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, date range, 2 months, Max Contact Search Time Range in Hours , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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