SAP Knowledge Base Article - Public

2382872 - Insurance Plan Enrollment Error: No rate chart available for the specified Coverage, please contact administrator

Symptom

It is not possible to enroll employees benefits in life insurance. An error is generated during enrollment.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Employee Central
  • Global Benefits

Reproducing the Issue

  1. HR administrator proxy as employee.
  2. Access Benefit enrollment page and try to enroll to the benefit. Example benefit: "Life Insurance benefit".
  3. Select the 'Plan', 'Enrolling For' fields.
  4. When selecting 'Coverage' field, an error message regarding rate chart is generated: “No rate chart available for the specified coverage, please contact administrator”.

Cause

"View Current" Permission was missing for Insurance Rate Chart in Miscellaneous Permissions (Admin Center => Manage Permission Roles).

Resolution

Navigate to Admin Center => Manage Permission Roles => select the 'Permission Role' the Employee belong to ( Admin Center => View User Permission => Search for Employee =>View Permission => Miscellaneous Permissions => Benefit ( Example -> R_EC_BRA_Beneficios ))

=> select "Permission…" tab => select "Miscellaneous Permissions" => Insurance Rate Chart

In “Visibility:” => check "View Current"  => Click "Done" => Save Changes.

 

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Note:

We are providing the above permission ( View Current ) because:

=> In the Object Definition of "Insurance Rate Chart (BenefitInsuranceRateChart)"

In Security section => it is selected as "Secured : Yes"

Permission Category : Miscellaneous Permissions

 

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Keywords

Benefits, No rate chart available error, Permissions, RBP, BenefitInsuranceRateChart , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions