2383323 - Getting "No SAX parser is available" error with crystal reports in CMC and Infoview

• When trying to open/view/navigate between pages in crystal reports in CMC and Infoview, error occurs:

2016-07-06 11:07:55 java.lang.RuntimeException: No SAX parser is available
at com.crystaldecisions.xml.serialization.XMLObjectSerializer.(Unknown Source)
at com.businessobjects.report.web.shared.SerializationUtility.getXMLFromObject(Unknown Source)
at com.businessobjects.report.web.b.a.ap(Unknown Source)
at com.businessobjects.report.web.b.a.if(Unknown Source)
at com.businessobjects.report.web.b.a.a(Unknown Source)
at com.businessobjects.report.web.a.p.if(Unknown Source)
at com.businessobjects.report.web.e.int(Unknown Source)
at com.businessobjects.report.web.e.a(Unknown Source)
at com.businessobjects.report.web.e.if(Unknown Source)
at com.crystaldecisions.report.web.viewer.CrystalReportViewerUpdater.a(Unknown Source)
at com.crystaldecisions.report.web.ServerControl.processHttpRequest(Unknown Source)
at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.do(Unknown Source)
at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.doPost(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:225)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:999)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:565)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:724)

• This issue happens intermittently

• SAP BusinessObjects Enterprise XI3.1 SP07
• Tomcat 7 Server
• Windows Server 2012 R2

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