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2383350 - BPW Schedules not running as expected

Symptom

A Bill Payment and Transfer Warehouse (BPW or BPTW) Schedule does not run at its scheduled time resulting in pending transactions (Transfers, Bill Payments, ACH payments, Child Support Payments, Tax Payments, or Wire Transfers) remaining pending on the next business day.  If a user then logs into Business Central (BC) and tries to force the schedule to run, they get the error:

Error occurred when retrieving a Schedule Category information from BPTW

Review of the logs for Business Central shows the following error:

Cannot find a server which has the scheduler running.


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Environment

  • SAP Online Business Banking 8.3
  • SAP Online Retail Banking 8.3
  • SAP Online Retail Banking 8.0
  • Sybase Corporate Online Banking 8.2
  • Sybase Corporate Online Banking 7.0
  • Sybase Retail Online Banking 7.0

Product

SAP Online Business Banking 8.3 ; SAP Online Retail Banking 8.0 ; SAP Online Retail Banking 8.3 ; Sybase Corporate Online Banking 7.0 ; Sybase Corporate Online Banking 8.2 ; Sybase Retail Online Banking 7.0

Keywords

Bill Payment and Transfer Warehouse, BPW, BPTW, scheduler, schedule, failed , KBA , FS-OCB , SAP Omnichannel Banking , FS-OLB , SAP Online Banking , Problem

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