SAP Knowledge Base Article - Preview

2383471 - Subject or reason categorization in Service Request

Symptom

As you know multilevel categorization enables you to flexibly design categorization, and to integrate the functions of auto suggest and content analysis in your applications. It is also available in various of applications, such as Service Requests. However you might be confused by the Subject and Reason sections which are both shown in the details assignment block. I will introduce you which configuration can enable either Subject or Reason.

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-BTX-BF-CAT , Categorization and Reference Object in Transactions , CRM-IC-BF-CAT , Categorization , CRM-IC-EMS-CAT , Categories , CRM-BTX-SRQ-BF , Basic functions , CRM-BTX-SRQ , Service Request , How To

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