SAP Knowledge Base Article - Public

2383965 - Unable to use Deep Links in Microsoft Office/Office 365 documents in LMS


  • Unable to use Deep Links in Microsoft Office documents in LMS
  • Pasting the link directly into a browser works
  • Clicking on the link within the MS Office document (Word, PowerPoint, Excel) returns user to the Learning Landing Page, or SuccessFactors login instead of launching the expected Scheduled Offering


  • SAP SuccessFactors
  • Learning Management System (LMS)

Reproducing the Issue

  1. Add a deep link into a Outlook,MS Word, Excel or PowerPoint document
  2. The link is a direct link to a Scheduled Offering within the LMS
  3. Clicking the link within a Microsoft document takes you to the Learning Home Page
  4. The expected behavior is that the Scheduled Offering is launched
  5. This occurs whether SSO is used or not for the LMS
  6. Copying and pasting the link directly into a browser works


  • This has been determined by Product Engineering to be an issue with Microsoft and not one that SuccessFactors can correct


  • SuccessFactors is unable to correct the behavior
  • The recommendation is not to use deep links within a MS Office document, or have the user copy and paste the link directly into the browser instead of hyperlinked from the document/outlook


SF SFSF SuccessFactors Success Factors Learning Management System LMS deeplink deep link direct ms microsoft office word doc docx ppt power point powerpoint excel xls xlsx pptx redirect incorrect wrong page direct login landing home , KBA , LOD-SF-LMS , Learning Management System , Problem


SAP SuccessFactors Learning 1608