SAP Knowledge Base Article - Preview

2384252 - Access to Cloud Integration WebUI fails with '403 - Forbidden' or 'The user account must be pre-created'


You would like to access the WebUI (/itspaces) for the Cloud Integration or SAP Integration Suite tenant from a browser, but you receive the following error:


NEO Environment:

  • HTTP Status 403 - Forbidden


Cloud Foundry:

In Cloud Foundry error may appear as follows:

  • There was an error when authenticating against the external identity provider: The user account must be pre-created. Please contact your system administrator.
  • You don't have sufficient permissions to access Cloud Integration. Please assign the required Cloud Integration-specific roles to the relevant user or contact your tenant administrator. Follow the help guide to complete the setup. Then, logout and login to Cloud Integration again.


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • Cloud Integration
  • SAP Integration Suite


SAP Cloud Platform Integration for process services 1.0


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