2384252 - Access to Cloud Integration WebUI fails with '403 - Forbidden' or 'The user account must be pre-created'

You would like to access the WebUI (/itspaces) for the Cloud Integration or SAP Integration Suite tenant from a browser, but you receive the following error:

NEO Environment:

• HTTP Status 403 - Forbidden
  
  
      

Cloud Foundry:

In Cloud Foundry error may appear as follows:

• There was an error when authenticating against the external identity provider: The user account must be pre-created. Please contact your system administrator.
• You don't have sufficient permissions to access Cloud Integration. Please assign the required Cloud Integration-specific roles to the relevant user or contact your tenant administrator. Follow the help guide to complete the setup. Then, logout and login to Cloud Integration again.
  
  

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• Cloud Integration
• SAP Integration Suite

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