Symptom
- When displaying a business transaction, e.g. using Display button for a service request in the Agent Inbox, the business transaction is opened in Edit mode.
- After saving a business transaction, e.g. a service request, the business transaction is kept in Edit mode even though the parameter NO_DISTRIBUTION_LOCK_ON_SAVE (SAP Note 1457641) has been set for your business role.
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Environment
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
KBA , CRM-IC-BF , Basic Functions for Business Transactions , Problem
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