SAP Knowledge Base Article - Public

2384633 - Disable "Forgot Username" feature on Login Page


  • Why am I not able to see the Support FAQ link in login page?
  • How can we disable the forgot username option from Login Page?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HXM Suite


  1. Login as an administrator > Admin center;
  2. Go/Search to Password & Login Policy Settings;
  3. Uncheck "Enable Forgot Username feature";


  1. Then Click on Set Password & Login Policy to save the change;

Once the above changes has been made, user will be redirected to the below page upon clicking on Forgot password icon on Login page:




Forgot username, Login page, support FAQ , KBA , LOD-SF-PLT-PWD , Password Policy Settings & Reset Password , How To


SAP SuccessFactors HCM suite all versions