Symptom
TREX engine has been established to speed up accessing Knowledy Article and index has been created and complied, but none of existing Knowledge Article is returned.
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Environment
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
KBA , CRM-BTX-KA , Knowledge Article , CRM-BTX-SRQ , Service Request , CRM-BTX-SRQ-BF , Basic functions , CRM-BF-SAF , Software Agent Framework , How To
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