SAP Knowledge Base Article - Public

2386115 - Forms are not getting saved in Document Center - Onboarding 1.0


  • Not able to see the documents in Document Center
  • Document is not saving automatically in Document Center


SAP SuccessFactors Onboarding - All Versions


Few of the reasons for the document not appearing in Document Center are:

  1. Save option is not enabled for the form in Reference Files
  2. The Onboarding activity for the affected candidate is not yet completed
  3. Advanced conditions in the form are not met, hence the form was not presented for the candidate during Onboarding


  1. Go to Onboarding -> Reference files -> Forms -> search the form -> Edit
    1. Check whether you have Save option checked for the form. If Save is not checked then Document will not get uploaded to Doc center
  2. All the documents will be uploaded to the Doc center only when the activity is completed. Form will not be uploaded in the middle of the process
  3. Go to Onboarding -> Reference files -> Forms -> search the form -> Click "Conditions" button in the top and confirm if there is any advanced conditions and if so the same is/are met for the affected(s) candidate(s)
    1. Go to Onboarding > Settings > PDF Forms > Select the pdf form > check the Filter box and ensure they are met for the affected(s) candidate(s)


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SAP SuccessFactors Onboarding