Symptom
- Not able to see the documents in Document Center
- Document is not saving automatically in Document Center
Environment
SAP SuccessFactors Onboarding - All Versions
Cause
Few of the reasons for the document not appearing in Document Center are:
- Save option is not enabled for the form in Reference Files
- The Onboarding activity for the affected candidate is not yet completed
- Advanced conditions in the form are not met, hence the form was not presented for the candidate during Onboarding
Resolution
- Go to Onboarding -> Reference files -> Forms -> search the form -> Edit
- Check whether you have Save option checked for the form. If Save is not checked then Document will not get uploaded to Doc center
- All the documents will be uploaded to the Doc center only when the activity is completed. Form will not be uploaded in the middle of the process
- Go to Onboarding -> Reference files -> Forms -> search the form -> Click "Conditions" button in the top and confirm if there is any advanced conditions and if so the same is/are met for the affected(s) candidate(s)
- Go to Onboarding > Settings > PDF Forms > Select the pdf form > check the Filter box and ensure they are met for the affected(s) candidate(s)
Keywords
pdf, forms, doc center, document, document center, form , KBA , LOD-SF-OBD , Onboarding , LOD-SF-OBD-DOC , Document Center, Documents , Problem
Product
SAP SuccessFactors Onboarding