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2386131 - CrystalReports2013ReportApplicationServer and CrystalReportsCacheServer stuck in initializing state.

Symptom

  • CrystalReports2013ReportApplicationServer and CrystalReportsCacheServer are stuck in initializing state.

Below information is logged in the above server logs,

AuditeeManager::AuditEventCache::countOneFile: counting events in /opt/boxi/sap_bobj/data/Auditing/audit87e5d44c1bafb30ac2a7eac22039f421DCAA57DFE8E81342.txt
auditsrc.cpp:1864:-: TraceLog message 21118
|3006d8dd-c243-9d97-31cc-a05c42700ea8|2016 11 03 07:16:35:598|-0400|Information| |==| | |rptappserver_nkpnemhrpt04.CrystalReports2013ReportApplicationServer|27408|1642773360|| ||||||||||||||||||||||AuditeeManager::AuditEventCache::countOneFile: number of event in /opt/boxi/sap_bobj/data/Auditing/audit87e5d44c1bafb30ac2a7eac22039f421DCAA57DFE8E81342.txtis 7
auditsrc.cpp:1824:-: TraceLog message 21119
|705c0403-9699-b9c6-0b29-8d73c1bde705|2016 11 03 07:16:35:598|-0400|Information| |==| | |rptappserver_nkpnemhrpt04.CrystalReports2013ReportApplicationServer|27408|1642773360|| ||||||||||||||||||||||AuditeeManager::AuditEventCache::countOneFile: not updating the count map for /opt/boxi/sap_bobj/data/Auditing/audit87e5d44c1bafb30ac2a7eac22039f421DCAA57DFE8E81342.txt with the count
auditsrc.cpp:1815:-: TraceLog message 21120
|9dd9121d-44d3-a99e-4630-2cc60192215d|2016 11 03 07:16:35:601|-0400|Information| |==| | |rptappserver_nkpnemhrpt04.CrystalReports2013ReportApplicationServer|27408|1642773360|| |||||||||||||||


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.1
  • Unix Operating System

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

CrystalReports2013ReportApplicationServer, CrystalReportsCacheServer, stuck, initializing state, AuditeeManager::AuditEventCache, AuditeeManager::AuditEventCache::countOneFile , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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