SAP Knowledge Base Article - Public

2386863 - Error: ' Connection to...Failed' when creating a model against a Salesforce connection in SAP BusinessObjects Cloud


  • An error is received when using Salesforce Connector in a model from BusinessObjects Cloud
  • A stack trace is generated
  • Stack: 'Connection to host failed:...Unknown failure: Missing User/Password authentication parameters' 


SAP BusinessObjects Cloud 2016.xx.xx

Reproducing the Issue

  1. Create a connection using Salesfroce connector using Basic authentication
  2. Create a new model
  3. Select the newly created Salesforce connection


Security token provided by Salesforce is required when setting the Salesfroce Connector from BusinessObjecs Cloud 


  1. Edit the Salesfroce connector
  2. As Password enter the password and the security token
  3. As an example if password is XX and the security token is YYYYY, please enter XXYYYYY in the password field


See Also

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