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2386894 - How to Reset an Anonymous User in Enable Now Manager


  • Per KBA 2203404, an anonymous user was configured. However, credentials are still requested (via the popup, "Authentication Required") when learning content is viewed.

  • Per KBA 2232739, all requirements were reviewed and verified. However, credentials are also still requested when learning content is viewed.

  • The manager trace (as performed per KBA 1861900) shows that the anonymous user authentication is failing with messages similar to the following:

    • 2016-10-26 04:32:16,010|WPB_DEBUG|http-nio-8080-exec-1|com.datango.pdb.db.CollaboratorStatement|[F476131BC83E42A9A2B1D2053E9EF93F] execute[1]:select ws_user_id , uid, auth_user, email, user_name, lang_gui_id , domain, pwhash, salt, pwhashsec, saltsec, source_id , ldap_dn,last_password_change  from ws_user as u  inner join [identity] as i on u.ws_user_id = i.identity_id  where auth_user = ? and domain = ? and active_user=1#

    • 2016-10-26 04:32:16,011|WPB_DEBUG|http-nio-8080-exec-1|com.datango.pdb.db.CollaboratorStatement|[F476131BC83E42A9A2B1D2053E9EF93F] SQL execution duration : 1 ms#

    • 2016-10-26 04:32:16,011|WPB_DEBUG|http-nio-8080-exec-1|com.datango.pdb.authentication.TreeAuthenticater|user not authenticated: anonymous#



  • Enable Now Manager OR Workforce Performance Builder Manager
  • On-Premise


SAP Enable Now, consumption option all versions ; SAP Workforce Performance Builder, enterprise edition all versions ; SAP Workforce Performance Builder, manager option all versions


Problem accessing Manager, Anonymous access, Anonymize, MGR, Login, Log in, Log-in, Log-on, Log on, w/o password, No credentials, , Password, pwd, Account ID, Active, WPB, Enable Now, Manager, SEN, EN, IE, Internet Explorer , KBA , KM-WPB-MGR , SAP Enable Now - Manager , KM-WPB , SAP Enable Now , Problem

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