Symptom
Managers (Supervisors) are not able to "Assign Learning" or "Add to Learning History" (Record Learning Event) for some courses in SuccessFactors Learning
Environment
SAP SuccessFactors Learning
Cause
- The item has to be in the manager's library (catalog).
- The item will control if the manager can/cannot add the item history (record the Learning Event) via the 'Managers can Add to Learning History' setting in the item level.
- Managers need to have required permissions in their assigned role to perform this action.
Resolution
- In Learning Administration, Go to the item that you want to modify the behavior.
- Under item details, Find the field called "Managers can Add to Learning History"
- Change it to YES/NO, depending if you want to allow or deny the action.
- If this is set to YES on item level, make sure managers have following permissions in their role under System Administration>Security>Role Management:
- Access Direct Report to Add External History Records
- Access Direct Report to Add History Records
Keywords
sf, success factors, supervisor, can't record, learning event, record, event, assign, Item, dropdown, drop down, LMS, catalog, library, user, history, add, missing , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS-CAT , Catalog , How To
Product
SAP SuccessFactors Learning all versions