SAP Knowledge Base Article - Public

2387756 - Import data functionality works on custom column entities


  • How to import users or other entities using Import Data tool Functionality
  • How to input custom columns in an entity template file from the Import Data Tool
  • Error: column doesn't exist when trying to import data

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Reproducing the Issue

  1. After creating custom column/field, try to import data using Import Data tool.
  2. System Administration > System Management Tools > Import Data


  • The field Custom Column Name in the entity template contains the custom column number instead of the label name.
  • The custom column label does not exist in the system.


  • Please make sure that the custom column/label exists in the system. (System Admin > Custom Columns > choose the affected entity > search)
  • In this example, USER custom column is being used. The custom column is labeled as DIVISION.

KBA 2387756 resolution2.png

How to import data using Import Data tool:

  1. System Administration > System Management Tools > Import Data
  • Download and update the entity template correctly. The field Custom Column Name should contain Column Name or Label and not column ID/Number.

KBA 2387756 resolution.png

  1. After updating the file, select Action: Import Data and select the appropriate import data required fields > Submit > Run Job
  2. To verify, go to the user record of the new user that has been imported

 KBA 2387756 resolution1.png

See Also

 2372689 - Adding custom fields/columns in LMS of a particular data type


SF, Success Factors, LMS, learning, Custom Column Name field, import data tool, entities, labels, reference , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , How To


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