2388242 - How To reset SAP Cloud Connector(SCC)'s built-in user(e.g. Administrator) password

Symptom

On accessing the SAP Cloud Connector (SCC) login page, you are unable to login successfully via the URL with the correct administrator's (or other built-in) login credential.The system is returning with the warning message "User authentication failed".This KBA is to introduce the steps of how to reset a built-in user's password, like the administrator's password, to default (manage), for which the user can change it later accordingly.

Environment

SAP Cloud Platform: Cloud Connector

Product

SAP Connectivity service 2.0 ; cloud connector 1.0 for SAP HANA Cloud Platform

Keywords

SAP Cloud Connector, Cloud Connector, SCC, reset password, Administrator, build-in user, manage, locked, user authentication failed , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , How To

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