2388242 - How to reset SAP Cloud Connector's built-in user's password

Symptom

On accessing the SAP Cloud Connector (SCC) login page, you are unable to login successfully via the URL with the correct administrator's (or other built-in) login credential.

SCC returns warning message "User authentication failed".

This KBA is to introduce the steps of how to reset a built-in user's password, like the administrator's password, to default (manage), for which the user can change it later on.

Environment

SAP Cloud Connector release independent.

Product

SAP Connectivity service 2.0 ; cloud connector 1.0 for SAP HANA Cloud Platform

Keywords

SAP Cloud Connector, Cloud Connector, SCC, reset password, Administrator, build-in user, manage, locked, user authentication failed, reset, refresh, update, passwd, pass, logon, SCC WebUI, WebUI, web UI, Username, plain text, plaintext, plain, account , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , How To

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