SAP Knowledge Base Article - Public

2389096 - Spot Awards - "System Error has occurred!" Message when accessing programs

Symptom

When accessing rewards and recognition there is a system error populating.

There is also an issue with the programs while submitting awards.

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**

Environment

  • SAP SuccessFactors Rewards and Recognition
  • SAP SuccessFactors Spot Awards

Reproducing the Issue

Going to Admin Center> Compensation> Rewards and Recognition the UI will populate the following error for some programs.

system error has occurred.png

You will also see an error message within Compensation (via the navigation drop-down menu)> Rewards and Recognition when finalising an award.

Cause

The cause of this can be the object definitions for Spot Awards are not correctly configured.

Resolution

To correct this, Go to Admin Center> Configure Object Definitions.

Search for Object Definitions and "Spot Award". The menu will display a list of results.

spot award object.png

Here you will need to access each of these objects.

Go to Take-Action> Make Correction and define the field API Sub Version as "Version 1.0".

API2016-11-10_12-47-04.png

Once selected save your changes.

Finally, you will need to run an ODATA API Metadata Refresh in Admin Center> OData API Metadata Refresh and Export so the new changes will apply and logout/login.

NOTE

Should the above changes not correct the error message shown while accessing R&R in admin center, then the issue may be related to the programs name.

If the name contains a "/" the system will allow you to create and save the program, however you will get issues while nominating awards and accessing the program.

This is due to API's and there will be a validation warning applied in b1908 to prevent the use of "/".

Should you already have programs with this which you are unable to access, please create new programs.

Any existing programs would need to be deleted via Manage Data.

Keywords

spot awards error, spot award system error, system error occurred, rewards error, unable to nominate, unable to submit rewards, error submitting spot awards , KBA , LOD-SF-CMP , Compensation Management , LOD-SF-CMP-SA , Spot Awards , LOD-SF-RNR , Reward and Recognition , Problem

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HCM suite all versions