SAP Knowledge Base Article - Preview

2389120 - No request approval mail notifications are coming for Training Planner request for supervisor or user - LMS

Symptom

  1. If a course is requested by the user, if training manager approves it, there are no approval mails which are sent either to manager or to user
  2. Again when the item comes to supervisor so that he can assign or approve then also no approval mail is triggered notifying the user that the request is approved.
  3. But if any request is rejected by the supervisor - email is triggered to the user stating that the request is rejected,
  4. If the request is rejected by the training manager then mails triggered to both supervisor and user stating that the request is rejected.


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Environment

SAP Successfactors Learning Management System

Product

SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508

Keywords

Training Planner Mails, No request approval mail notifications are coming for Training Planner request for supervisor or user - LMS , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

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