SAP Knowledge Base Article - Preview

2389264 - ITSM/ChaRM - Fields not supported in search result list and My Messages Widget


  • Related Request for Change field (STRUCT.RFC_ID) in the Result List for Incidents search is not filled despite of there is a related Request for Change Request in the Incident.


  • The content of Test Plan ID and Test Package ID fields is not populated in result list of incidents.
  • The value of Attachment field (technical name STRUCT.ATTACHMENT) is not displayed in My Messages - Assigned to me  Widget in sm_crm home page.


  • System SID is not displayed in My Messages - Assigned to me  Widget in sm_crm home page for change documents.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental



  • Solution Manager 7.1
  • Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


STRUCT.RFC_GUID, STRUCT.RFC_ID_DESCRIPTION, STRUCT.ATTACHMENT, view AIC_INCIDENT_S/INCIDENTSRL, My Messages, AIC_IM_MYINCDNT/MyIncidents, widget, DUE_DATE_RANGE, SM_CRM, Test Plan ID, Test Package,  STRUCT./AICRM/SYSTEM_ID, ChaRM, Change Request, SM_CRM, CRM_UI, Widjet, search result, blank, empty, column, crm search, system ID, client, search , KBA , test plan , test plan id , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To

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