Symptom
- Related Request for Change field (STRUCT.RFC_ID) in the Result List for Incidents search is not filled despite of there is a related Request for Change Request in the Incident.
- The content of Test Plan ID and Test Package ID fields is not populated in result list of incidents.
- The value of Attachment field (technical name STRUCT.ATTACHMENT) is not displayed in My Messages - Assigned to me Widget in sm_crm home page.
- System SID is not displayed in My Messages - Assigned to me Widget in sm_crm home page for change documents.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
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Environment
- Solution Manager 7.1
- Solution Manager 7.2
Product
Keywords
STRUCT.RFC_GUID, STRUCT.RFC_ID_DESCRIPTION, STRUCT.ATTACHMENT, view AIC_INCIDENT_S/INCIDENTSRL, My Messages, AIC_IM_MYINCDNT/MyIncidents, widget, DUE_DATE_RANGE, SM_CRM, Test Plan ID, Test Package, STRUCT./AICRM/SYSTEM_ID, ChaRM, Change Request, SM_CRM, CRM_UI, Widjet, search result, blank, empty, column, crm search, system ID, client, search , KBA , test plan , test plan id , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To
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