2389381 - Item's Required Date is showing one day later in the Team View page

A supervisor assigns an item to a subordinate user and sets a Required Date, when the supervisor views the user's learning plan on Team View page, it shows a day later.

SAP SuccessFactors Learning

1. Log in as a manager >
2. Go to Learning >
3. Navigate to Team View >
4. Select "Manage Assignments" from the three dots close to the subordinates' list >
5. Assign an item to the user and specify a Required Date (due date) >
6. Reload the learning plan for the user in Team View page >
7. Note that the due date shows 1 day later (or days past due is off by a day in case of items that are past the required date) >
8. The user sees the correct date in his/her learning plan >
9. In the Learning Administration view, the date appears correct on the user record > Assigned Items tab.

• This is caused by the supervisor/manager user having a time zone later than the user's.
• User's required date is stored in the user's time zone.
• Example:
  1. User is in PST (GMT -8), Supervisor is in EST (GMT -5);
  2. Supervisor sets Required date to March 15th;
  3. It is then stored as March 15th, 11:59pm PST;
  4. For the supervisor, this would be viewed as March 16th 2:59am EST (which is 11:59pm PST).

• For the Team View page, there are no options to have the Required Date to be displayed in the supervisor's timezone.
• If the supervisor sets their preferred time zone to that of their subordinates, they will see the expected time.
• For administrators, there is an option to disable the Required Dates to be displayed in the learner's timezone, but it does not change this for the Team View view:
  1. Log in as an Administrator in Learning Administration >
  2. Navigate to System Administration >
  3. System Configuration >
  4. Open LMS_ADMIN in edit mode >
  5. Locate the entry for learningPlanDisplayInLearnerTimezone:
     • If the option is true then, by default, dates are displayed in the user's preferred time zone.
     • If false, it is displayed in the administrator's preferred time zone.
     • Default: true.

 Note: Due date set in curriculum is stored in database timezone (UTC timezone in general).

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