SAP Knowledge Base Article - Public

2390538 - Distorted New Hire Portal - Onboarding 1.0

Symptom

  • The Onboarding Employee Portal shows distorted
  • Employee Portal pages are not loading correctly
  • Link are being displayed in the wrong section
Normal (SAP Standard)Distorted (Edited)
SAPSUPPORT-00017 05-21-2019 8.10.15 AM.pngSAPSUPPORT-00015 05-21-2019 7.56.39 AM.png

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Logon to SAP SuccessFactors HCM as a System Administrator and go to Admin Center
  2. In Tools, find and select Manage Employee Portal
  3. Distorted Employee Portal page

    Reference Image: Distorted Employee Portal Page

    SAPSUPPORT-00015 05-21-2019 7.56.39 AM.png

Cause

The folder that contains the CSS and JS files are deleted.

Resolution

For Live Customers, Implementation Partner(s), and Consultant(s)

The CSS and JS folder should not be deleted as it is a system folder which handles the style and format of Employee Portal. If mistakenly deleted, kindly follow the instruction to restore the folder.

  • Reference Image: CSS and JS Folder Under View All Site Content > Branding
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