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2390822 - Error: "Logon failed: The attempt to log on with a password failed..." when connecting to SAP System in Crystal Reports

Symptom

  • Unable to connect to SAP BW from Crystal Reports.
  • When refreshing a report based on an SAP BW BEx Query, it generates a Logon Failed error.
  • In SAP Logon, when connecting to the same SAP System using the same user name and password, it connect successfully, but fails in Crystal Reports.
  • In Crystal Reports, when performing a set datasource location to another SAP System, it fails with the error: "Logon failed: The attempt to log on with a password failed..."
  • When refreshing a report in Crystal Reports connecting to an SAP BW BEx Query, or SAP Tables, it fails with the following error message after entering the user name and password:

        "Logon failed.
         Details: The attempt to log on with a password failed. The following credentials are invalid:  
         CLIENT:<Client Number> LANG=<Language> AHOST=<Host Server> USER=<User Name> PASSWD=******"


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Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016 
  • SAP Crystal Reports 2020
        
  • SAP Netweaver 7.40
  • SAP Netweaver 7.50

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020

Keywords

crystal, CR2016, CR2013, logon failed, invalid credentials, SAP logon, SAPGUI, NWBC  
, KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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