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2392094 - Re-activate a purged user via employee import feature


  • How do you re-activate a purged user via employee import?
  • Is it possible to re-active purged users after using the permanent purge feature? 
  • Is it possible to re-activate user after been purged using the DRTM Master Purge?

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  • Its is possible to re-activate purged users which have been soft purged using the legacy purge inactive user Data Retention Management Purge or Data Retention Time Management Purge. A Soft purge is when the user is still existing at the Database level. More details on Soft Purging users using old legacy purge see KBA 2088065 - Data Retention Management - Purge Data - Platform
  • You cannot re-active users who have been permanently purged using the permanent purge feature see KBA 2392076 - User Permanent Purge feature
  • To re-activate a purged user you must do the following:
  1. Navigate to Admin Center > Update User Information > Employee Import
  2. Select "Re-activate purged users" from the more options button.
  3. Choose your import file with the user details (the same userid as what was soft purged must be used otherwise a new user will be created instead of reactivating the soft purged user)



  1. Submit the job, the purged user will be re-activated.
  2. When a purged user is re-activated, the user is restored with the same userID and username as before they were purged. No other employee data will be re-activated.
  3. Update the re-activated user to "Active" as they will be re-activated by default to "inactive"

Note : If you require a report of soft purged users in the system please contact Product Support who can run a script to extract a list of soft purged users from the system. 


re-activated , re-activate , reactivate , active , import , purged user, undo Purge, undo soft purge , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-DRM , Data Retention Management , How To


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