SAP Knowledge Base Article - Preview

2392095 - Requirements for a successful Expert Chat session with SAP Support


  • After starting Expert Chat/CIC Chat/Chat from Ariba Help Center, you are not able to type any text into the chat window.
  • Screensharing cannot be started from a Chat session
  • No Survey displayed at the end of the Chat session



  • SAP for ME portal – Expert Chat
  • SAP for ME portal – CIC Chat
  • SAP support portal - Customer Interaction Center chat
  • Ariba Business Network Help Center – Chat support


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