SAP Knowledge Base Article - Public

2392157 - Error Message HTTP Error 400 is Triggered When Opening a Ticket Deeplink URL


 When opening a deeplink for a Ticket, the error message HTTP Error 400 is triggered


Reproducing the Issue

  1. Enter the Ticket deeplink URL into the search bar and select Enter.
  2. Error message HTTP Error 400 is triggered.


The Ticket URL has not been correctly constructed.


The Ticket deeplink URL must have the following format, where XXXX is the unique tenant URL and XX is the Ticket ID:  https://XXXX/sap/public/byd/runtime?bo_ns=


KBA , LOD-CRM , Cloud for Customer , How To


SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1708