Symptom
When opening a deeplink for a Ticket, the error message HTTP Error 400 is triggered
Reproducing the Issue
- Enter the Ticket deeplink URL into the search bar and select Enter.
- Error message HTTP Error 400 is triggered.
Cause
The Ticket URL has not been correctly constructed.
Resolution
The Ticket deeplink URL must have the following format, where XXXX is the unique tenant URL and XX is the Ticket ID: https://XXXX/sap/public/byd/runtime?bo_ns=http://sap.com/thingTypes&bo=COD_GENERIC&node=Root&operation=OnExtInspect¶m.InternalID=XX¶m.Type=COD_SRQ_AGENT_TT&sapbyd-agent=TAB.
Keywords
KBA , LOD-CRM , Cloud for Customer , How To
Product
SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1611 ; SAP Hybris Cloud for Customer add-ins 1708