SAP Knowledge Base Article - Public

2392845 - Initiate Background Check Button Missing (First Advantage Background Check) - Recruiting Management


  • After configuring the settings of FADV Integration and giving correct permission to the recruiter, "Initiate Background Check" button is still not showing.
  • FADV Background packages shows on the Job Requisition and Application but still no "Initiate Background Check" button



Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create a Job Requisition.
  2.  Add FADV Background Packages.
  3.  Once Job Requisition is approved, add candidate and moved to any status where Background check is enabled and permission
  4.  Click on Take Action you'll notice that the button for "Initiate Background check is missing"



After setting up FADV integration most user forgot to enable "Email Applicant"


Please make sure to enable "Email Applicant".

Here are the steps.

  1. Go to Admin Center
  2. Search "First Advantage Background Check Integration Settings"
  3. Click "Settings"
  4. Put a check mark on "Email Applicant"
  5. Click Save.


See Also

2343018 - RCM Integration with third party vendors - Recruiting Management


SucessFactors, Recruiting, RCM , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem


SAP SuccessFactors Recruiting all versions