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2393242 - SYSAM Invalid hostid OEM-ID=SAP or error 1601 - SAP ASE for BS

Symptom

  • ASE no longer recognizes the license for ASE Enterprise Edition for SAP Business Applications
  • As a result ASE may not start, shutdown unexpectedly or start with a different license
  1. ASE errorlog shows messages including an incorrect hostid "OEM-ID=SAP":

    SySAM: The hostid of this system does not match the hostid
    SySAM: License hostid:        OEM-ID=SAP

    Sample of full sequence in ASE log

    SySAM: Failed to obtain license(s) for ASE_CORE feature from license file(s) or server(s).
    SySAM: Invalid host. The hostid of this system does not match the hostid specified in the license file. Unserved licenses can only be used on the host for which the license was generated. If the license is intended for use on this machine then you need to check-in the license and regenerate it using the host id for this machine.
    SySAM: The hostid of this system does not match the hostid
    SySAM: specified in the license file.
    SySAM: License feature name: ASE_CORE
    SySAM: License hostid: OEM-ID=SAP
    SySAM: License search path: /sybase/<SID>/SYSAM-2_0/licenses/SYBASE.lic:
    SySAM: FlexNet Licensing error:-9,57

  2. When ASE starts with a different license, it reverts to a Developer license

  • Limiting 'number of user connections' to 25
  • Resulting in ASE errorlog reporting error 1601

    Error: 1601, Severity: 17, State: 7
    There are not enough 'user connections' available to start a new process.
    Retry when there are fewer active users, or ask your System Administrator to reconfigure ASE with more user connections.


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Environment

  • SAP Adaptive Server Enterprise (ASE) 16.0 for Business Suite
  • SAP Adaptive Server Enterprise (ASE) 15.7 for Business Suite
  • SAP NetWeaver (NW) - All versions 
  • SAP Enterprise Resource Planning (ERP) 6.0

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

OEM-ID=SAP , 1601 , msg 1601 , message 1601 , error 1601 , sysam , ase , sybase , sp_configure "number of user connections" , hostid , KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , Problem

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