SAP Knowledge Base Article - Public

2393526 - Cannot use Question Edit Tool in IE11

Symptom

When using IE11, the screen will be blank at the second time a user opens the Question Edit Tool in LMS.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Open IE 11 > Login LMS
  2. Go to Contents > Questions > Search any questions > Click the Edit icon
  3. The question displayed correctly at the first time you opened it.
  4. Leave the question page and nativgate to any page.
  5. Open the question in Step 2 again.
  6. See a blank screen in Question Edit Tool. 

Cause

Question Edit Tool is relatively old function in LMS which caused the compatibility limitation with IE browser.

Resolution

With the deprecation of IE & migration to Assessments as per Community Post https://community.successfactors.com/t5/Learning-Resources-Blog/Learning-Assessments-Migration-from-Plateau-Question-Editor-PQE/ba-p/232177 if still needing to edit Legacy PQE especially for vSaaS cusotmers, you must use newer supported browsers instead until this feature is deprecated. 
With this because of the new admin UI introduced as well, you can refer to the link in the community post https://community.successfactors.com/t5/Platform-Resources-Blog/Internet-Explorer-11-Browser-Deprecation-Within-Second-Half-2021/ba-p/265402 to Upgrade to Microsoft Edge and Use 'IE mode' (your IT may need to assist with these settings).

Keywords

sap, sf, successfactors, learning, lms, PQE, editor, legacy, Question, Edit, Tool, browser, IE11, edge , KBA , LOD-SF-LMS-LEG , Legacy Learning Issues , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-ASB , Assessment Builder , Problem

Product

SAP SuccessFactors HCM Core 1608