SAP Knowledge Base Article - Preview

2393817 - Troubleshooting communication issues in BI 4.x using the BI Platform Support Tool Communication Analyzer

Symptom

  • BI servers are failing to communicate with each other in a cluster
  • Cannot log on to the BI Platform server from a client machine using BI Client Tools (Eg. Web Intelligence Rich Client, Dashboards, Lumira Desktop etc..)
  • Steps are required on how to troubleshoot the cause

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x / 2025 or above
  • Windows / Linux
  • BI Platform Support Tool (BIPST)

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

bisupporttool, 4.3 4.2 4.1 2025 , KBA , BI-BIP-ST , Support Tool , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , How To

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